Support
Kapelan Bio-Imaging Support Services are designed to make sure you get the best results from your investment in Kapelan Bio-Imaging software.
Our team of support professionals has depth and detailed knowledge of our software, the environments in which they are used, and the best practices for successful use.
Our Support Portal provides a unified interface for the logging, updating, and tracking of support incidents, accessing of the knowledge base,
and subscribing to the latest product information.
Use our new Support Portal to add a feature request or ask questions.
Open Support Portal
All customers with an active Maintenance, Upgrade, and Support contract will benefit from the following services:
New Software and Versions
- Upgrades to new software versions
- Proactive response
- Support and assistance for upgrading process
- Certifications for latest IT environments
- Access to trade-in deals on new products
Support and Call Tracking
- Call logging and tracking (Web and email)
- Remote problem diagnosis and fixing
Bug Fixing and Maintenance
- Bug tracking and fixing
- Software patches and distribution
- Maintenance releases
Knowledge Base
- Web based Customer Support Portal
- Comprehensive online knowledge base
- Online bug tracking
- Software and documentation download area
Kapelan Bio-Imaging provides free Customer Service and Technical Support for all customers.
Frequently Asked Questions
Click here to see answers for frequently asked questions
Documentation
Click here to download the manual of LabImage
Websupport Client
For further help and demos using online support you will need our web support client.
This small sized application can be downloaded here:
Download Websupport Client Windows Version (1 MB, exe File).
You will need a session ID. This ID will be provided by Kapelan staff on the phone.
Please ask for an appointment.
Request Online Support
LabImage End User License Agreement (EULA)
Click here to read the end user license agreement (EULA)
